FAQs

Frequently Asked Questions

Find answers on circumference sizing, UPF 50+ protection, care, shipping, and returns. Still need help? Contact our fit specialists.

shipping

Do you ship to P.O. boxes addresses?

We do not ship to PO boxes.

Can I change or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us as soon as possible. While we can’t guarantee changes after processing begins, we’ll always do our best to help.

What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll work quickly to resolve the issue and ensure you receive the correct item in perfect condition.

What happens if my package is delayed?

While we work with reliable shipping carriers, delays can occasionally occur due to customs processing, weather conditions, or carrier issues. If your package appears delayed beyond the estimated timeframe, our support team is happy to help.

Where do you ship from?

Orders are shipped from our fulfillment partners based on product availability and destination. This allows us to deliver large head hats and sun hats efficiently to customers worldwide.Typically, our orders ship from California.

Will I have to pay customs duties or taxes?

For international orders, customs duties, taxes, or import fees may be charged by your local customs office. These fees are not included in the purchase price and are the responsibility of the customer.

Do you offer expedited shipping?

Expedited shipping options may be available at checkout depending on your location. If you need your hat quickly for travel or an event, select the fastest available option during checkout.

Will I receive tracking information?

Yes. Once your order ships, you’ll receive a shipping confirmation email with tracking details so you can follow your package every step of the way.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method. We aim to keep shipping rates fair and transparent for both domestic and international customers.

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. U.S. orders typically arrive within 3–7 business days. International orders usually arrive within 7–14 business days, depending on destination and customs processing. Please note that delivery times may vary during peak seasons or holidays.

Do you ship worldwide?

Yes. Big Head Hats ships worldwide, including the United States, Canada, Europe, Australia, and many other international destinations. Available shipping options and delivery times are shown at checkout based on your location.

Are your hats packable or travel-friendly?

Many of our sun hats are designed to be packable or crushable, making them ideal for travel, beach days, and everyday use. Product pages clearly indicate which styles are travel-friendly.

Who should wear UPF 50+ hats?

Anyone who spends time outdoors can benefit, especially those with sensitive skin, a history of sunburn, or who want to reduce long-term sun damage. Our big head hats make it easier to stay protected without sacrificing comfort or style.

Are UPF hats necessary even on cloudy days?

Absolutely. UV rays can penetrate clouds, meaning sun exposure still occurs even when it doesn’t feel hot or sunny. Wearing UPF 50+ summer hats helps protect your skin year-round.

Does a wider brim offer better sun protection?

Yes. Wide-brim sun hats provide additional coverage for your face, neck, and ears. When combined with UPF 50+ fabric, wider brims significantly enhance overall sun protection.

Do darker hats provide more UV protection?

Color can play a role, but fabric construction is more important. All of our hats are tested and rated UPF 50+, regardless of color, ensuring consistent sun protection across styles.

Does UPF protection wash out or fade over time?

UPF protection is built into the fabric itself, not applied as a coating. With proper care, your UPF hats will maintain their sun-blocking performance over time. Excessive washing or harsh cleaning methods may reduce fabric lifespan, which is why gentle care is recommended.

Do UPF hats really provide better sun protection?

Yes. Unlike regular hats, UPF 50+ sun hats are made from specially tested fabrics designed to block UV radiation. This makes them far more effective than standard hats when spending extended time outdoors.

What does UPF 50+ mean?

UPF stands for Ultraviolet Protection Factor. A rating of UPF 50+ means the fabric blocks at least 98% of harmful UVA and UVB rays, offering excellent sun protection for your skin and scalp.

Are your hats really UPF 50+?

Yes. All of our UPF hats are made with fabrics tested to provide UPF 50+ sun protection, blocking 98% of harmful UVA and UVB rays. Our sun hats are designed to offer both protection and style for long days outdoors.

Are Big Head Hats only for summer?

While our collection is ideal for warm weather, many of our summer hats are versatile enough for year-round wear. We offer breathable straw hats for hot climates, as well as felt and structured styles that work beautifully in cooler seasons.

What sizes do your hats fit?

Our hats are designed for larger head circumferences, typically fitting XXL–4XL sizes. Most styles comfortably fit head sizes ranging from approximately 24.5 to 26 inches (62–66 cm). Exact measurements are listed on each product page to help you find your perfect fit. Click here for more details.

How do I measure my head for the right size?

Use a soft measuring tape and wrap it around your head about one inch above your eyebrows and ears. Compare your measurement to the size range listed on each product page. If you’re between sizes, we recommend sizing up for comfort.

Do you offer hats for both women and men?

Absolutely. Our hats are designed to be, with styles that appeal to both women and men. While many designs lean modern and fashion-forward, they are carefully balanced to work across personal styles and preferences.

Can I return or exchange my hat if it doesn’t fit?

Yes. We offer easy returns and exchanges so you can shop with confidence. If your hat doesn’t fit quite right, simply follow our return process and we’ll help you find a better size or style.

Can I return or exchange my hat if it doesn’t fit?

Yes. We offer easy returns and exchanges so you can shop with confidence. If your hat doesn’t fit quite right, simply follow our return process and we’ll help you find a better size or style.

Why should I choose a hat made specifically for big heads?

A properly fitted hat offers better comfort, improved sun protection, and a more flattering look. Our big head hats eliminate tightness, pressure marks, and poor coverage — delivering a superior wearing experience designed around your needs.

Are your hats adjustable?

Yes. Many of our large head hats feature adjustable inner bands, drawstrings, or chin straps to help fine-tune the fit. This ensures a secure, comfortable feel even in windy conditions or during active use.

How should I store my hat when not in use?

Keep your hat in a cool, dry place away from direct sunlight. Avoid hanging hats by the brim, as this can cause warping. Proper storage helps maintain both appearance and sun protection performance.

Can my hat get wet?

Some of our UPF hats are made with water-resistant or quick-dry materials and can handle light moisture. However, straw and felt hats should not be soaked. Always check the product page for material-specific care instructions.

How do I keep my hat from losing its shape?

Store your hat on a flat surface or on a hat stand, away from heavy pressure. For packable styles, gently reshape the crown and brim after unpacking. Proper storage helps preserve the fit and structure of large head hats over time.

Can I wash my hat in the washing machine?

We do not recommend machine washing. Washing machines can distort the crown and brim, especially for structured or wide-brim sun hats. Spot cleaning is the safest way to maintain both fit and appearance.

How should I care for my hat?

Care instructions vary by material. In general, we recommend spot cleaning with mild soap and air drying. Detailed care instructions are provided on each product page to help your hat look its best over time.

How do I clean my sun hat?

Cleaning depends on the material of your hat. Most big head hats can be gently spot-cleaned using mild soap and cool water. Avoid soaking the hat or using harsh detergents, as this can damage the shape and materials. Always allow your hat to air dry naturally.

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